Refund policy
Return & Exchange Policy
At DEEKU, we value your trust and strive to provide you with products that meet the highest standards of quality.
Return Eligibility
- Return requests must be made within 7 days of receiving your order.
- The product must be unused, unworn, unwashed, and in its original condition, with all tags and packaging intact.
- Return shipping costs are the customer's responsibility.
Quality Inspection
All returned items will undergo a quality inspection once received by DEEKU. The return will be approved only if the product meets our return requirements.
Return Deduction
For an approved return, Rs. 350 will be deducted from the refund amount as return processing charges.
Damaged Product Received
If you receive a product that is damaged or has a manufacturing defect from our side, please notify us within 48 hours of delivery and provide clear pictures/videos of the issue.
After verification, DEEKU will arrange the return at no additional cost to you, and a full refund will be issued.
Non-Returnable Items
Returns will not be accepted for:
- Used, washed, or worn products
- Products damaged after delivery due to customer handling
- Products without their original tags or packaging
- Customized or specially altered products
DEEKU reserves the right to decline a return request if the product does not meet the conditions stated above.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at deekuapparal@gmail.com Or 03021466992. Please note that returns will need to be sent to the following address: [12 bismilla azam market]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at deekuapparal@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at deekuapparal@gmail.com.